Business IP VPN
Our Customer Commitment
for our customer in whatever we do.
in a timely, open and honest manner.
in our actions, we do what we say we will.
to follow through on our service promise.
We provide 24x7x365 support, supported by best-practice (ITIL) management systems and processes.
We continuously monitor key service level metrics, and communicate these via customer-focused reporting.
We practice open communication and confidence in performance, allowing you to focus on you day-to-day business activities.
Single point of contact NOC via telephone and email.
Proactive fault detection and customer reporting.
Status updates will include communication of current actions undertaken, planned actions, and advice of the expected time of service restoration.
Monthly reports that detail the performance of all customer services.
Information includes service availability, service performance and service utilisation.
Service Reports are to be provided within 10 business days from the end of the calendar month.